1. HOW DO I PLACE AN ORDER? 

All orders (including WALK-INS) are done online through our paperless ordering system:

• Place your order on the website.

• You will receive an ORDER CONFIRMATION EMAIL with further instructions AFTER YOU PLACE YOUR ORDER.

• Please note that same-day processing is for PERSONAL walk-ins only. Orders dropped off via courier will be processed within 3-5 days. 

3. HOW DO I PAY FOR MY CONFIRMED ORDER?

PAYMENT IS REQUIRED AFTER YOU PLACE YOUR ORDER 

Accepted Payment Methods

• Bank deposit / Online transfer

• GCASH transfer to our bank account

• Maya / GCash QRPH & Card Payment (These appear BEFORE CHECKOUT for faster transactions.)

• Cash or GCash for personal walk-ins only

Deposit/Transfer Accounts

• BPI Savings Account 

• SUNNY16 STUDIOS INC — SA# 1993-2271-25

• BDO Savings Account 

•  SUNNY16 STUDIOS INC — SA# 0124-7005-8585

Send Your Proof of Payment - Send a copy of your deposit slip/screen capture of the confirmation to

• Email: PAYMENTS@SUNNY16LAB.COM

• Subject line: PROOF OF PAYMENT – YOUR NAME – ORDER NUMBER 

Important Payment Rules

• DO NOT WAIT FOR CONFIRMATION OF PAYMENT FROM US. AFTER EMAILING PROOF, SEND YOUR FILM ASAP.

• Films are held for 1 month. We will attempt to contact you twice.

• Unpaid/unconfirmed orders will be disposed of

• NO PAYMENT / NO ORDER NUMBER = NO PROCESSING. This also applies if you receive an email stating that your order has a pending balance and requires an additional payment.

4. HOW DO I SEND/DROP OFF MY FILM?

After emailing your proof of payment, you can do one of the following (No need to wait for us to acknowledge your payment)

Mail / Courier (Anywhere in PH or Worldwide)

• LBC, DHL, FedEx, USPS, TNT, JRS, 2GO, J&T, PHILPOST, etc.

Delivery Apps (Metro Manila)

• Grab / Lalamove / Move it / Angkas (Please PAY THE DRIVER/RIDER before sending.)
  

Delivery/ Address

• SUNNY16 LAB 
  30 Matino St., Regray Building, Sikatuna Village,
  Diliman, Quezon City
  Sunny16 Logistics | +63 956 351 8685
  Daily, 9AM – 7PM
  

 

COURIER DROP-OFFS: Please instruct the driver to proceed to the front of the building at Unit 105. Our location is beside the building’s main entrance.

COURIER PICK-UPS: Please instruct the driver to proceed to the front of the building at Unit 105 and inform the logistics staff of the order number for pickup. Our location is beside the building’s main entrance.

PERSONAL WALK IN CLIENTS: Please proceed to Unit 109 at Sunny16 Café. For drop-offs, you may wait, make a purchase, or dine at the café while your rolls are being processed. For pick-ups, please inform the front desk of your order number. Our location is behind Big Al’s.

PACKING INSTRUCTIONS

• Pack your film securely in a small paper bag, box, or ziplock.
• No need to include the plastic canister.
• PLEASE DO NOT INCLUDE YOUR PAYMENT/CASH INSIDE YOUR PACKAGE.

 

LABEL YOUR PACKAGE CLEARLY

Please label the package with:

• Your full name
• Your contact number
• Your order number
  

 

IMPORTANT:

• UNLABELED PARCELS ARE AUTOMATICALLY PUT ON HOLD AS WE WAIT FOR THE OWNER’S CONFIRMATION

5. DO YOU ACCEPT PERSONAL WALK-INS?

YES - Please note that same-day processing is for PERSONAL walk-ins only.

Orders dropped off via courier will be processed within 3-5 days.

SAME DAY PROCESSING for C41 (COLORED) FILMS ONLY.

IMPORTANT:

• Personal walk-ins MUST PLACE AN ONLINE ORDER BEFORE HANDING THEIR ROLL TO THE LAB.

• Our standard cut-off time is 2 PM. However, depending on the volume of orders, the cut-off may be adjusted between 1 PM and 2 PM

• Waiting time: Around 3-5 hours

• You may wait at our Analog Café / Lounge / Bar.

6. HOW LONG IS THE PROCESSING TIME?

We sincerely appreciate your patience and understanding as we work to complete your order as quickly as possible.

7. WHAT HAPPENS TO MY FINISHED ORDER? CAN I USE GRAB/LALAMOVE/COURIER TO PICK UP MY ORDER?

• ALL FILM SCANNED FILES will be uploaded to a Google Drive link sent to the email address used on your account.
  
  IMPORTANT: Links will NOT be sent to any other email address.

Negatives / Prints Options

• Destroy Negatives (FREE)
• Pick Up Negatives (Personal or Courier App)
  
• Daily, 1 PM–6 PM
• Wait for our email before sending a rider
• Pickup at:
  SUNNY16 LAB 
  30 Matino St., Regray Building, Sikatuna Village,
  Diliman, Quezon City
  Sunny16 Logistics | +63 956 351 8685 

• COURIER PICK-UPS: Please instruct the driver to proceed to the front of the building at Unit 105 and inform the logistics staff of the order number for pickup. Our location is beside the building’s main entrance. 

  PERSONAL WALK IN CLIENTS: Please proceed to Unit 109 at Sunny16 Café. For drop-offs, you may wait, make a purchase, or dine at the café while your rolls are being processed. For pick-ups, please inform the front desk of your order number. Our location is behind Big Al’s.

• Ship Back via LBC
  
  

Scan Release Policy

• For PICKUP orders, scans are uploaded only on the day you pick up your negatives/prints.

8. LBC SHIPPING FEES (RETURN SHIPPING)

(For 1–10 rolls of negatives or up to 100 prints)

• Metro Manila: ₱200

• Luzon / Visayas / Mindanao: ₱250

• LBC Box (10+ rolls, large orders, 100+ prints, cameras): ₱300

• For international shipping, email us first.

• Unclaimed orders will be destroyed after 2 weeks from our email notification.

9. WHAT IF MY ROLL COMES OUT BLANK?

• If your film develops with no images, you will receive store credit for the scanning fee only.

SCANNING FEES:

• Large: ₱100

• XL: ₱300

• Kindly check here all the pricing details: https://www.sunny16lab.com/pages/pricing

Development fees are NOT refundable, as materials and labor were still used.

10. IMPORTANT REMINDER

We do NOT ship back:

• Film canisters

• Disposable cameras

• Reusable camera bodies

• Any other materials that are not negatives, unless you include a note on your order requesting it

11. WHO TO CONTACT / CONTACT DETAILS

DELIVERY / PICK-UP INQUIRIES

• Sunny16 Logistics | +63 956 351 8685
• You may also contact us on Viber

NOTE: 

 

• COURIER DROP-OFFS: Please instruct the driver to proceed to the front of the building at Unit 105. Our location is beside the building’s main entrance.
• COURIER PICK-UPS: Please instruct the driver to proceed to the front of the building at Unit 105 and inform the logistics staff of the order number for pickup. Our location is beside the building’s main entrance.
• PERSONAL WALK IN CLIENTS: Please proceed to Unit 109 at Sunny16 Café. For drop-offs, you may wait, make a purchase, or dine at the café while your rolls are being processed. For pick-ups, please inform the front desk of your order number. Our location is behind Big Al’s.

SCANS FOLLOW-UP / ORDER CONCERNS

• Sunny16 Customer Support | +63 956 351 8715
• You may also contact us on Viber/Instagram/Facebook
• Email: support@sunny16lab.com

PROOF OF PAYMENT

• Email: payments@sunny16lab.com