OPEN FOR SAME-DAY WALK-INS DAILY 9AM-7PM (3PM CUT-OFF , C41 FILMS ONLY). C41 SCANS IN 2-4 DAYS

FREQUENTLY ASKED QUESTIONS

1. HOW DO I PLACE AN ORDER? 

All orders (including WALK-INS) are done online through our paperless ordering system:

2. HOW MUCH IS IT?

3. HOW DO I PAY FOR MY CONFIRMED ORDER?

PAYMENT IS REQUIRED AFTER YOU PLACE YOUR ORDER 

Accepted Payment Methods

  • Bank deposit / Online transfer

  • GCASH transfer to our bank account

  • Maya / GCash QRPH & Card Payment (These appear BEFORE CHECKOUT for faster transactions.)

  • Cash or GCash for personal walk-ins only

Deposit/Transfer Accounts

  • BPI Savings Account 

    • SUNNY16 STUDIOS INC — SA# 1993-2271-25

  • BDO Savings Account 

    •  SUNNY16 STUDIOS INC — SA# 0124-7005-8585

Send Your Proof of Payment - Send a copy of your deposit slip/screen capture of the confirmation to

  • Email: PAYMENTS@SUNNY16LAB.COM

  • Subject line: PROOF OF PAYMENT – YOUR NAME – ORDER NUMBER 

Important Payment Rules

  • DO NOT WAIT FOR CONFIRMATION OF PAYMENT FROM US. AFTER EMAILING PROOF, SEND YOUR FILM ASAP.

  • Films are held for 1 month. We will attempt to contact you twice.

  • Unpaid/unconfirmed orders will be disposed of

  • NO PAYMENT / NO ORDER NUMBER = NO PROCESSING. This also applies if you receive an email stating that your order has a pending balance and requires an additional payment.

4. HOW DO I SEND/DROP OFF MY FILM?

After emailing your proof of payment, you can do one of the following (No need to wait for us to acknowledge your payment)

Mail / Courier (Anywhere in PH or Worldwide)

  • LBC, DHL, FedEx, USPS, TNT, JRS, 2GO, J&T, PHILPOST, etc.

Delivery Apps (Metro Manila)

  • Grab / Lalamove / Move it / Angkas (Please PAY THE DRIVER/RIDER before sending.)

Delivery Address

SUNNY16 LAB – c/o Noel Capule
30 Matino St., Regray Building, Sikatuna Village,
Diliman, Quezon City
📞 +63 961 085 3790
Daily, 9AM – 7PM
Tell the driver to go around the side — we are behind Big Al’s Sikatuna.

LABEL YOUR PACKAGE CLEARLY

Please label the package with:

  • Your full name

  • Your contact number

  • Your order number

IMPORTANT:

  • UNLABELED PARCELS ARE AUTOMATICALLY PUT ON HOLD AS WE WAIT FOR THE OWNER’S CONFIRMATION

PACKING INSTRUCTIONS

  • Pack your film securely in a small paper bag, box, or ziplock.

  • No need to include the plastic canister.

  • PLEASE DO NOT INCLUDE YOUR PAYMENT/CASH INSIDE YOUR PACKAGE.

5. DO YOU ACCEPT PERSONAL WALK-INS?

YES - SAME DAY PROCESSING for C41 (COLORED) FILMS ONLY.

IMPORTANT:

  • Personal walk-ins MUST PLACE AN ONLINE ORDER BEFORE HANDING THEIR ROLL TO THE LAB.

  • Cut-off: 3 PM

  • Waiting time: Around 2-3 hours

  • You may wait at our Analog Café / Lounge / Bar.

6. HOW LONG IS THE PROCESSING TIME?

We are currently experiencing a high volume of orders due to the start of the holiday season, which may affect the turnaround time for all services.

Film Type

Processing Time(Soft Copies / Scans)

Color (C41)

2–4 Days

Black & White

6–8 Days

ECN-2 Motion Film

6–8 Days 

Slide E6

5–6 Weeks

We sincerely appreciate your patience and understanding as we work to complete your order as quickly as possible.

7. WHAT HAPPENS TO MY FINISHED ORDER? CAN I USE GRAB/LALAMOVE/COURIER TO PICKUP MY ORDER?

  • ALL FILM SCANNED FILES will be uploaded to a Google Drive link sent to the email address used on your account.

    IMPORTANT: Links will NOT be sent to any other email address.

Negatives / Prints Options

  • Destroy Negatives (FREE)

  • Pick Up Negatives (Personal or Courier App)

    • Daily, 1PM–6PM

    • Wait for our email before sending a rider

    • Pickup at:
      Rae Gonzales
      30 Matino St., Regray Building, Sikatuna Village, QC
      📞 +63 961 085 3790

  • Ship Back via LBC

Scan Release Policy

  • For PICKUP orders, scans are uploaded only on the day you pick up your negatives/prints.

8. LBC SHIPPING FEES (RETURN SHIPPING)

(For 1–10 rolls of negatives or up to 100 prints)

  • Metro Manila: ₱200

  • Luzon / Visayas / Mindanao: ₱250

  • LBC Box (10+ rolls, large orders, 100+ prints, cameras): ₱300

  • For international shipping, email us first.

  • Unclaimed orders will be destroyed after 2 weeks from our email notification.

9. WHAT IF MY ROLL COMES OUT BLANK?

  • If your film develops with no images, you will receive store credit for the scanning fee only.

SCANNING FEES:

  • Large: ₱100

  • XL: ₱300

Development fees are NOT refundable, as materials and labor were still used.

10. IMPORTANT REMINDER

We do NOT ship back:

  • Film canisters

  • Disposable cameras

  • Reusable camera bodies